Overhead Door Company of DFW at 1039 East Dallas Road, Grapevine

Reviews

• El Raphael Hudson

  Jul 09, 2018
  ★ ★ ★ ★ ★
  Our 10 year old garage door opener stopping working and we had no clue why. I called Overhead Door Company of DFW expecting to purchase a new unit. When I called, my first contact was wonderful. She was patient and made me fill at ease by offering me options of repair or new purchase which was my choice. She gave me estimates of different repairs and a new purchase (just in case) which helped with the uncertainty of cost. The prices that were given were extremely fair and much less than I expected. She also set up an appointment for the next day first thing in the morning. This was great! The following day, Ryan ( the technician) was on time and his level of customer service was outstanding. He was extremely knowledgeable and took the time to explain the workings of my unit and what I needed to do to keep it going for years to come. At first, I wanted to buy a new unit and Ryan explained to me what the problem was and it was a quick inexpensive repair. He could have agreed with me and taken our money but he didn't. He was upfront and honest and you don't see that nowadays. This has been a pleasant experience for me and I will be calling them again for all future repairs or replacements.

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