Avis Car Rental at 617 East Dallas Road, Grapevine

Reviews

• Tom Blizzard

  Jul 01, 2018
  ★ ☆ ☆ ☆ ☆
  I made a reservation for 7:30am and walked there for my morning walk. The walk was a little faster than I had planned and I got there early. The grumpy, condescending, discourteous lady (Katie) seemed bothered by my early arrival and said it could be 8:30 or 9. She said that I was "just reserving a rate not a time," whatever that means! I ended up getting the car by 7:30 and she told me I should be appreciative that I didn't have to wait!
  I noticed a cigarette odor, but it didn't seem too bad so I noted it on the inspection sheet. I drove the 6 minutes back to my hotel (6 minute drive, 50 minute walk!) and put my luggage from my room into the trunk. After my meeting, I got in my Avis rental and the overwhelming smoke smell literally choked me. I headed out, but the smell was unbearable I had to roll the windows down.
  Fortunately the folks at the Avis customer service line were very helpful and responsive and I was able to swap the car at a different location.
  I wouldn't recommend this location unless they can prove they have had some intervention from higher up the corporate chain.

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